| Tipo de ítem | Ubicación actual | Colección | Signatura | Estado | Fecha de vencimiento | Código de barras |
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Libros
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Centro de Documentación - Olade | Documentos Externos | RM/366 (Navegar estantería) | Disponible |
03462
The objective of this study was to examine the relationship between total quality management factors and business unit performance as measured by customer perceptions of service quality. Data were collected from 26 business units of larger service organizations.
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