TY  - BOOK
AU  - Puffer, Sheila M.
AU  - McCarthy, Daniel J
TI  - A framework for leadership in a TQM context. En : Journal of management related research theory development and application 
U1  - RM 
PY  - 1996///
CY  - London
PB  - Jai Press
KW  - LIDERAZGO
KW  - CALIDAD TOTAL
KW  - ADMINISTRACION
N1  - 03462
N2  - This article provides a view of leadership in a TQM context. It builds upon traditional theories of leadership and TQM concepts and practices, and incorporate stakeholders theory from the strategic management literature. Thus, the framework integrates three components : the visionary leadership role of top management, the leadership behaviors of all employees, and the influence of external stakeholders
ER  -