Puffer, Sheila M.
A framework for leadership in a TQM context. En : Journal of management related research theory development and application - London Jai Press 1996 - pp. 109-130
03462
This article provides a view of leadership in a TQM context. It builds upon traditional theories of leadership and TQM concepts and practices, and incorporate stakeholders theory from the strategic management literature. Thus, the framework integrates three components : the visionary leadership role of top management, the leadership behaviors of all employees, and the influence of external stakeholders.
LIDERAZGO
CALIDAD TOTAL
ADMINISTRACION
RM / 366
A framework for leadership in a TQM context. En : Journal of management related research theory development and application - London Jai Press 1996 - pp. 109-130
03462
This article provides a view of leadership in a TQM context. It builds upon traditional theories of leadership and TQM concepts and practices, and incorporate stakeholders theory from the strategic management literature. Thus, the framework integrates three components : the visionary leadership role of top management, the leadership behaviors of all employees, and the influence of external stakeholders.
LIDERAZGO
CALIDAD TOTAL
ADMINISTRACION
RM / 366