Centro de Documentación OLADE - Koha › Detalles de: Operational, organizational, and human resource factors predictive of customes perceptions of service quality. En : Journal of management related research theory development and application

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Libros	Centro de Documentación - Olade	Documentos Externos	RM/366 (Navegar estantería)	Disponible

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Previo	RM/364 Biogas plants : desingn and details of simple biogas plants	RM/365 The guide to developing a basic environmental program for the upstream petroleum industry	RM/366 Human resource management in a total quality organizational environment. En : Journal of management related research theory development and application	RM/366 Operational, organizational, and human resource factors predictive of customes perceptions of service quality. En : Journal of management related research theory development and application	RM/366 A framework for leadership in a TQM context. En : Journal of management related research theory development and application	RM/367 Photovoltaic - wind hybrid systems for remote power supply	RM/368 Uso racional de energía - eficiencia energética y energías renovables : taller	Siguiente

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The objective of this study was to examine the relationship between total quality management factors and business unit performance as measured by customer perceptions of service quality. Data were collected from 26 business units of larger service organizations.

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